{"article":{"id":14281409202076,"url":"https://manychat.zendesk.com/api/v2/help_center/en-us/articles/14281409202076.json","html_url":"https://help.manychat.com/hc/en-us/articles/14281409202076-Manychat-refund-policy","author_id":13486808577692,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-107,"vote_count":215,"section_id":13556960960284,"created_at":"2024-06-03T12:38:12Z","updated_at":"2026-09-08T22:51:29Z","name":"Manychat refund policy","title":"Manychat refund policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-27T13:31:27Z","user_segment_id":null,"permission_group_id":14022921467036,"content_tag_ids":[],"label_names":["refund","return","cancel"],"body":"<?xml encoding=\"UTF-8\"><?xml encoding=\"UTF-8\"><?xml encoding=\"UTF-8\"><?xml encoding=\"UTF-8\"><p>In this article, we'll help you understand key aspects of our refund policy, including eligibility criteria, the process for requesting a refund, and any important limitations or exceptions.</p><p> </p><p>According to our refund policy, the following cases are eligible for a refund:</p><ul>\n<li dir=\"ltr\">\n<strong>Technical issues </strong>- if you couldn't use Manychat due to technical problems on our end.</li>\n<li>\n<strong>First-month cancellation </strong>- If you cancel your subscription within the first 30 days of purchase. We reserve the right to deny a refund for any reason, in our sole discretion, including abuse of the Services, abuse of this refund policy, or violation of the Terms of Service.</li>\n</ul><p>To learn more about our refund policy, please refer to our <a href=\"https://manychat.com/legal/tos\" target=\"_blank\" rel=\"noopener noreferrer\">Terms of Service</a>.</p><h2 id=\"h_01J46VDBXG84H58972MXS4917Q\">How to submit a refund request</h2><p>1. If you think you qualify for a refund, you can submit your request via the <a href=\"https://help.manychat.com/hc/en-us/p/get_support_page\" target=\"_blank\" rel=\"noopener noreferrer\">Submit a request form</a>, choose <strong>Billing &amp; Subscriptions</strong> &gt; <strong>Pro Subscription &amp; Pricing</strong> &gt; <strong>Refund Request</strong>. In your request, specify the refund reason and provide as much information as possible to help us process your request quickly.</p><p>💡 If you can't log in, you can reach out to the Support Team and submit a refund request via <a href=\"https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=11962708022300\" target=\"_blank\" rel=\"noopener noreferrer\">this form</a>.</p><p>2. Once we confirm your refund, you don't need to do anything else. The money will be automatically returned to your card within 10 working days.</p><h2 id=\"h_01J46VNQS9MWJ6DFRG9MKJQ5KQ\">If you didn't receive the money</h2><p>If you didn't receive the money within 10 working days after the confirmation, here's what you can do:</p><ul>\n<li>Double-check the card linked to the billing information in your Manychat account - this is where we send the funds.</li>\n<li>Contact your bank for further clarification.</li>\n</ul><p>If you still have questions, please <a href=\"https://help.manychat.com/hc/en-us/articles/14281086345244\" target=\"_blank\" rel=\"noopener noreferrer\">submit a ticket to our Support Team</a>.</p>\n","user_segment_ids":[]}}