There are a couple of ways to transfer your content to another Manychat account. You can copy each automation separately or transfer them to any other account you manage simultaneously. This article will show how to transfer your content by cloning a Manychat account.
Main steps
The Account cloning feature allows you to transfer content to another account with just a few clicks. It will copy all your automations to the destination account. If your source account is Pro, your destination account should also be Pro for the cloning to work.
To clone your account, go to Settings → General and click Clone This Account.
Select one of the accounts you manage in the drop-down menu. Note that new automations will be attached to your destination account's Welcome Message, Default Reply, and conflicting keywords. However, you will still be able to access your old automations in the Automation section to use them again.
As soon as you click the Clone button, the system will return a note:
After you clone the content of the source account to the receiving one, you won’t be able to easily uninstall this content. You can still delete everything manually if you wish. Besides, all of Messenger Automations of the receiving account will remain, so no truly irreversible changes are done.
Click Clone Now to proceed. The “Cloning Successful!” prompt indicates that your content was successfully transferred to the receiving account. You can access your new account or stay in the current one.
To make sure everything is copied, go to your destination account and check the transferred content. You'll find a new folder with the source account name that was created. It will be stored in the Automation section for you to easily manage.
Data transfer and merging restrictions
⚠️ Note: It is not possible to merge Manychat accounts.
If you plan to merge Facebook pages, this will not automatically merge the data in Manychat. You will lose access to the merged page on Facebook, and the Manychat account connected to this page will also lose its Facebook channel. Therefore, before merging pages, ensure you transfer or save the account's content for future use using the steps above.
Additionally, it is not possible to transfer contacts from one Manychat account to another. This limitation exists because Facebook uses the PSID as the ID for a user on a specific app and page. Manychat only has access to this PSID and not the user's Facebook ID. As a result, PSIDs are tied to one account in Manychat and cannot be transferred to another app or account.
Troubleshooting
If you get this or any other error while trying to clone the account, it's most likely that there's corrupted content in your source account. A quick way to find them yourself is to create a Template with all the content from this account.
The template will highlight all corrupted automations in red for you to easily find and fix. Unpublished or deleted automations on the source account are usually causing this issue.