Whatever your question, there’s always a way to get the support you need. Whether you prefer to find answers on your own or need a bit of extra help, Manychat offers several ways to get support:
- Search the Help Center for guides and troubleshooting steps
- Chat with the AI-bot for answers and guided troubleshooting
- Ask other Manychat users in the Community
- Contact the Support Team if your plan includes ticket support
Support options by plan
Manychat offers different support options depending on your plan. Use the tables below to see which support options are included with each plan.
| Plan | Available support |
|---|---|
| Free | Self-service support through the Help Center, Community, and the AI-bot |
| Essential and Pro | Ticket support on top of the self-service resources (Help Center, Community, AI-bot) |
| Business and Advanced | Ticket support with a faster response time, self-service resources (Help Center, Community, AI-bot) |
| Self-service (Help Center and Community) | AI-bot | Ticket support | Priority ticket support* | |
|---|---|---|---|---|
| Free | ✔️ | ✔️ | ❌ | ❌ |
| Essential | ✔️ | ✔️ | ✔️ | ❌ |
| Pro | ✔️ | ✔️ | ✔️ | ❌ |
| Business | ✔️ | ✔️ | ✔️ | ✔️ |
| Advanced | ✔️ | ✔️ | ✔️ | ✔️ |
*Priority ticket support: Get a faster first response from the Support Team compared with standard ticket support. Priority applies to the initial response time for your support request.
Manychat Support provides ticket-based support only. We don't offer phone or call support, and there is no live chat with the Support Team or a dedicated support email address. Support requests are submitted through the AI-bot, and the Support Team replies by email.
Get help with AI support
The fastest way to get help is by starting a conversation with the AI-bot in your Manychat workspace or in the Help Center. The AI bot can answer questions, guide you through troubleshooting, and help resolve many common issues.
If your plan includes ticket support, you can ask the AI-bot to connect you with our Support Team. The AI-bot will then offer to create a support request for you. The Support Team will reply to the email address associated with your Manychat account.
The AI-bot is not available in the Manychat mobile app. To use the AI-bot on a mobile device, open the Help Center in your mobile browser.
You can start the chat in two ways:
- Click Get help in the Help Center header. Note: You must be logged in to see the Get help button. If you open the Help Center directly from the Manychat interface, you will be logged in automatically.
- Access the AI-bot directly from your Manychat workspace by clicking on the Help button at the bottom of the interface. There, you see the same Get help button, which opens a chat with our AI-bot.
You can ask the bot about things like:
- Questions about how to use Manychat features
- Guidance on setting up automations
- Billing and subscription questions
- Platform-specific topics such as Instagram, Facebook, or WhatsApp
If you're logged in but don't see the Get help button, your browser cookies may be preventing the Help widget from loading. To fix this:
- Clear your cookies for manychat.com.
- Accept all cookies.
- Reload the page.
Contact the Manychat Support Team
If your issue requires help from our Support Team and your plan includes ticket support, you can submit a support request through the AI-bot.
To contact the Support Team:
- Click Get help in your Manychat workspace or the Help Center to start a conversation with the AI-bot.
- If the AI-bot can’t resolve your issue, ask it to connect you with the Support Team.
- Provide the requested details about your issue. Include as much relevant information as possible, such as what you're trying to do, what went wrong, and any error messages you see.
- The AI-bot will offer to create a support request and send it to the Support Team.
- Confirm in the AI-bot that you want to create the support request.
Providing detailed information when the AI-bot asks for it helps the Support Team understand your issue before they review your request. This can reduce the need for follow-up questions and help the team assist you faster.
The Support Team will reply to the email address associated with your Manychat account. Make sure you have access to this email address and check your inbox for a confirmation that your support request was created successfully.
What to do if you can't log in
If you can’t log in to Manychat, have lost access to your account, or still don’t see the Get help button after troubleshooting the Help widget, submit a ticket to the Support Team using this form.
Search the Help Center
The Manychat Help Center is your go-to resource for all things Manychat. Whether you’re building your very first automation or looking for advanced tips, like how to use system fields in Instagram automation, you’ll find clear, step-by-step guides to help you along the way.
Simply type your question or a few keywords into the search bar on any Help Center page, and you’ll instantly see the most relevant articles to get you moving forward.
Our AI-powered search suggestions make it easier to find exactly what you’re looking for. For the best results, try searching with the full scenario you want to achieve. For example, type “how to connect Manychat and Instagram” instead of just “Instagram.”
Ask the Community
The Manychat Community is an engaged group of product experts who know the ins and outs of Manychat. It’s also the place where enthusiasts come to learn more and get help with their questions.