How to sign up, sign in, and manage your Manychat accounts

This article walks you through creating your profile and account, understanding how they work together, connecting additional sign-in options, and resolving common sign-up and sign-in issues.

Manychat account and Manychat profile: what’s the difference?

When you sign up for Manychat with Google or your email address, you create your Manychat profile. When you connect your first channel, you create a Manychat account.

Your profile is your personal way to access Manychat. You can use it to create or access multiple accounts, and other users can invite you to their accounts. Each email address can be linked to only one Manychat profile.

Note: If you want to add other users to your account, you need to connect a channel first. 

Signing up

There are two options available for signing up and creating your Manychat profile:

• Gmail: You can sign up using your Gmail account
• Email: You can use your email address and sign up

Note that when you sign up, you’re not connecting any channels yet - this can be done after you create your profile.

To sign up with your email:

1. On the Manychat website, click Sign up or Get Started.
2. Enter your email address and click Sign up.
3. Complete the CAPTCHA if prompted.
4. Check your inbox for an email from Manychat.
5. Open the email and click the one-time link.
6. In the window that opens, click Create account.
7. Connect your first channel, such as Instagram or Facebook, to start using Manychat.

To sign up using Google:

1. Go to the sign-up screen and click Google.
2. You’ll be redirected to the Google authentication page.
3. Sign in to your Google account.
4. Check your inbox for an email about the new sign-in to your Google account, then confirm the sign-in.
5. After you confirm the sign-in, connect your first channel to Manychat.

After you’ve created your profile, you will be able to use the same method to sign in to Manychat. You can add additional methods later.

Connecting additional sign-in options

After signing up and creating a Manychat profile, you can connect additional sign-in options. The available sign-in options are Facebook, Google, Apple ID, and Telegram. These options allow you to sign in through multiple platforms, and we recommend adding them to your profile for enhanced security and consistent account access.

To manage your sign-in options:

1. Click on My Profile at the bottom of the workspace.
2. Find the Add sign-in options section, there you will see the options that you’ve already connected, the rest will be grayed out.
3. Click on the grayed-out option to start the connection.
4. In the pop-up that opens, click Connect next to the sign-in option you want to connect and follow the prompts.

Later, you can access your profile through any connected sign-in options.

⚠️ Important: Once a sign-in option (e.g., Facebook, Google, Apple ID, or Telegram) is linked to your Manychat profile, it cannot be changed or unlinked. This ensures that your profile remains secure. For example, if you have already connected a specific type of sign-in option, such as a Google profile, you cannot replace it with another Google profile.

⚠️ Important: Manychat profiles cannot be merged. You should link additional sign-in options as described above to keep them associated with a single profile.

After completing the registration, your profile will include:

• Sign-in option(s): Email, Facebook, Google, Apple ID, or Telegram
• Associated account(s)

Sign in to your profile

1. On the Manychat website, click Sign in.
2. Select the sign-in method: email, Google, or any other channel you have connected as an additional sign-in option.
3. If you select email:
   • Enter your email address and click Sign in.
   • Check your inbox for an email from Manychat.
   • Open the email and click the one-time link.
4. If you select any other sign-in option (Google, Facebook, Telegram, Apple), follow the prompted instructions.

Verified email address

The verified email displayed here is used solely for notifications:

If you're trying to change your verified email address but haven't received the verification email, follow the troubleshooting steps outlined here. 

Troubleshooting sign-up issues

These steps can help if you’re experiencing issues while creating a Manychat profile.

Common sign-up issues

Error: “Email is already in use by another user.”

This message appears when the email address you’re trying to verify is already verified on another Manychat profile. An email address can be verified on only one profile.

To continue, choose one of these options:

• Use a different email address that isn’t verified on another Manychat profile.
• Sign in to your existing Manychat profile using one of the sign-in options connected to it. You can continue using that profile or change its verified email address. After you change it, you can use the original email address to create a new profile.
• If you can’t access your existing profile, submit a ticket to the Support Team. They can help you regain access.

I tried to sign up, but Manychat signed me in instead

This happens when the email address is already connected to a Manychat profile. Manychat signs you in to your existing profile instead of creating a duplicate.

Adding team members to your Manychat account

If you have a Pro account, you can add team members to your Manychat account. The easiest way to do this is by using an invitation link.

Team members joining an existing Manychat account are not required to use a personal Facebook account. Subsequent team members can use any of the following options to create their profiles: personal Facebook profile, Google, Apple ID, or Telegram.

⚠️ Please note that free accounts have a limit of one team member per account. Exceeding this limit will prevent account owners from sending messages through configured automations, Inbox, and Broadcasts. You may remove a team member to stay within the limits of the free plan.

Account management

You can connect multiple channels (Instagram, WhatsApp, Telegram, Messenger) to a single Manychat account. However, only one business account can be linked to each channel at a time within the same Manychat account. For example, you can connect only one Instagram account to a Manychat account at a time. You can add a WhatsApp account to the same Manychat account later.

If you need to manage multiple business accounts of the same type (for example, 2 different Instagram channels), you will need to create a separate Manychat account for each. Please note that each account will have its own settings and billing.

You can create multiple Manychat accounts under a single profile here:

If you’re experiencing issues while logging in, please refer to this article.