If you connect Instagram to Manychat after June 14, 2024, you will see the updated registration flow described below.
Connecting your Instagram account to Manychat allows you to engage with your followers more effectively by automating responses, managing direct messages, and creating interactive experiences. This simple guide will walk you through the steps to integrate Instagram with Manychat.
💡 Please note that you need a professional Instagram account, either Business or Creator, to connect it to Manychat. Learn more about professional accounts on Instagram in this article by Meta.
There are three scenarios for connecting Instagram to Manychat:
You are new to Manychat
- Go to Manychat and click the Get started button in the upper-right corner.
- Choose Instagram from the list of channels.
- Follow the prompts to connect your Facebook account. This is a required step to grant certain permissions via your Facebook page to build automations.
⚡ You will need your Facebook account password for this step. - Click the Go to Instagram button
- In the pop-up window, log in to Instagram to set up a few permissions.
- Choose the right Instagram account to complete the integration.
You already have a Manychat profile
Manychat profile is the entity created when you register, before connecting any particular channel.
- Log in to Manychat and go to My profile > Manage accounts.
- Click +Add new account.
- Choose Instagram from the given list of channels.
- Click the Go to Instagram button.
- In the pop-up window, log in to Instagram to set up a few permissions.
- Choose the right Instagram account to complete the integration.
You already have a Manychat account
Once you connect a channel in your Manychat profile, it creates a Manychat account.
- Log in to Manychat and go to My profile > Manage accounts.
- Select the account where you wish to add your Instagram page.
- Navigate to Settings > Instagram > Connect > Go to Instagram.
- In the pop-up window, log in to your Instagram account.
- Grant the required permissions to complete the connection.
How to connect an Instagram account via the Meta Business Suite
If you're having trouble connecting your Instagram account to Manychat or if you're an agency looking to connect a client's account without needing their Instagram login credentials, this option is perfect for you.
When connecting an Instagram account, select the Connect with Meta Business Suite instead option as shown in the screenshot below. This will bring up a list of Instagram accounts linked to the Facebook pages you manage.
Choose the account you need from the list and continue with the connection process.
FAQs
Q: I still can't connect my Instagram account.
A: Check out the following troubleshooting guide: Unable to connect Instagram to Manychat.
Q: There's no list of available Instagram accounts to connect to Manychat.
A: With the new Instagram registration flow (after June 14, 2024), the list of Instagram accounts connected to Facebook Business pages where you are the Owner/Admin with Full Control is no longer displayed, unlike in the old registration flow through Facebook (before June 14, 2024). We have a backlog item to display the list of connected Instagram accounts, including those you have access to but are connected to a different Manychat account. However, the accounts not connected to Manychat will no longer be shown.
Q: My Instagram automation doesn't work.
A: Check out the following troubleshooting guide: Instagram automation troubleshooting.
Q: I’m an agency. How do I connect my client’s Instagram to my Manychat account?
A: There are three ways:
- Get in touch with your client (Instagram account owner) to get access to their Instagram account and connect it to your Manychat account.
- Your client should connect their Instagram to their own Manychat account themselves following the process described above, and then add you as an Admin by generating a link. Check out this video tutorial for a step-by-step walkthrough.
- Connect your client's account via the Meta Business Suite as described here.