In this article, you will learn how to merge Telegram and Instagram contacts in Manychat.
Imagine being able to opt-in your Manychat contacts via Instagram and then lead them to your Telegram automation to re-engage with them at any time, as the 24-hour rule does not apply to the Telegram channel. For that specific strategy, we have developed a new, exciting Manychat feature: contacts merging. It helps you build automations that contain both Instagram and Telegram nodes and merge your contacts when they are being redirected from one channel to another, saving opt-in information in one contact card.
How can I merge Instagram and Telegram contacts in Manychat?
Log into your Manychat account, navigate to the Automation tab, and select the New Automation button.
Build an automation as depicted in the screenshot below. Note that you cannot use the Telegram node as the next step in Instagram automation, so you need to use buttons or quick replies instead.
💡You can also check Telegram opt-in via condition as a next step.
After your contacts opt-in to both channels, their information merges, and you can see both channels on the contact card.