Manychat gives you the option to remove the WhatsApp integration. We recommend doing so in the following situations:
- You no longer use the integration.
- You wish to connect a different phone number to your WhatsApp Business account and use it with Manychat.
- You need to link a different WhatsApp Business Account to Manychat.
- You plan to use the WhatsApp number currently connected to Manychat on another platform or within a different WhatsApp Business app.
To remove the WhatsApp integration from Manychat, navigate to Settings → WhatsApp and proceed to the Remove WhatsApp Account from Manychat section:
When you click the Remove button, a modal will appear with additional information. Please read everything carefully before proceeding. Consider the following consequences of removing your WhatsApp account:
- All your automations will be stopped.
- The phone number provided by Manychat will be permanently lost.
- You will no longer be able to respond via Live Chat or mobile apps.
- You won't be able to send any of your current Message Templates unless you reconnect the same WhatsApp Business Account.
- While your messaging history and contacts data will remain intact, you will not be able to transfer them to a new platform.
⚠️ Important: Due to WhatsApp Business API limitations, removing WhatsApp integration from Manychat will prevent you from using your phone number with other WhatsApp apps (WhatsApp Business App, WhatsApp Consumer App) until you delete that number from your Business Manager.
To delete your phone number from Business Manager, follow these steps:
- Go to your Meta Business Manager → Settings → WhatsApp Accounts.
- Click on your account name → navigate to the Settings tab → WhatsApp Manager.
- Click the trash bin icon next to the number you wish to release. Please note that it may take some time for the trash bin icon to appear after disconnecting WhatsApp from Manychat.
Do not delete your number if you plan to continue using it for WhatsApp Business API automation purposes.
⚠️ Note: If Manychat provided your phone number, you will not be able to reconnect WhatsApp using that number. You will need to use a new number, as those purchased from Manychat are for single use only and cannot be utilized on platforms other than Manychat.