The Refresh Permissions button is an essential feature that ensures that Manychat maintains the necessary permissions to interact with connected services, such as Instagram or Messenger. Additionally, this functionality can help you resolve a number of technical issues in your account, including:
- automation not published or messages not being sent
- discrepancy between Facebook/Instagram accounts and Manychat (page name, username, profile picture, etc.)
- post/reel comment trigger not displaying the list of existing posts
- difficulties activating the Main Menu, Welcome Message, or Default Reply.
The button is available both in the Help section of your Manychat account and under Settings > Messenger/Instagram:
Refresh Permissions doesn't work
If the Refresh Permissions button doesn't work or you get an error when trying to refresh permissions, it might indicate that you no longer have access to the Facebook profile used to create your Manychat account (e.g., if your Facebook profile was blocked or deleted).
You can check the profile you used to sign up to Manychat in My profile > Manage sign-in options.
If you have trouble refreshing permissions, please make sure that your Facebook profile is active and that you have full control over the Facebook page connected to Manychat.