There's a number of issues you may come across when installing Checkbox Growth Tool or using it after the installation. If that's the case - don't worry, just read through this article to find a quick solution to your problem!
Can’t install Checkbox on my site
If you're experiencing troubles while installing the Checkbox Growth Tool, please check the following requirements:
- You have successfully installed both Snippet and Checkbox Code onto your website:
- Instruction for regular websites
- Instruction for Clickfunnels websites
- Instruction for WordPress websites
- The Growth Tool Check below doesn't show any errors.
If you are recommended using the MC.parse() method to pre-load the widget, you'll need to insert MC.parse() into your page source code strictly under the Checkbox.
- Check that your Growth Tool is Active:
- To avoid problems with Facebook moderation, make sure that your Checkbox usage complies with Facebook rules: https://developers.facebook.com/docs/messenger-platform/discovery/checkbox-plugin#best_practices
Opt-In message isn't sent
If your Checkbox Growth Tool doesn't send the Opt-In Message, check if the Flow that is used for the Opt-In Message is successfully published. Unpublished Flows will have a yellow dot in the name of the Flow near the Edit button:
Contact's name isn't shown in the opt-in message
What's the problem?
Sometimes you may notice that although you have First Name/Full Name/another name variable in the opt-in message connected to any widget that has "with the checkbox" button type in it (for example Button, Box, Modal, etc.), the message is being delivered to your contacts without their name in it.
How you see the message in your flow
How it sends to your contacts
The reason why this happens is that due to Facebook limitations, Manychat variables only work in opt-in messages connected to the widgets with the "Send to Messenger" button type.
How to troubleshoot
To solve this issue, you may either edit your opt-in message so that it looks nice without the user name, or change the type of the widget button to "Send to Messenger".