You may encounter a number of issues while setting up your automations, but don't worry — this article will help you find a quick solution to your problem. This article will cover the following problems:
- Can’t publish an automation
- Automation was not sent to a contact
- Can't open an automation
- How can I stop an automation that was already sent?
- Automation stops after a button is clicked
| If your Instagram automation doesn't work, check out the following article: Instagram automation troubleshooting. |
Can’t publish an automation
Check if there are any unattached steps or empty blocks in your automation. Open the automation in the flow builder, and then click Set Live — the problematic block will be highlighted by the system, and you will see a red notification like in the screenshot below:
If your account is on a Free plan, make sure that you don't have any Pro features in the automation. While you're on a Free plan, you can add Pro features to automations, but you won't be able to publish them. To resolve this situation, you can either remove the block with Pro features or upgrade your account to Pro. The relevant information about our pricing plans is always available on our pricing page.
Automation was not sent to a contact
There are a few reasons why an automation may not be sent to your subscribed contacts as it depends on the configuration. First of all, make sure the automation in question is published, doesn’t contain empty cells (action blocks, date collection fields, sequences, etc.), and is not permanently deleted.
Automation is used as a Welcome Message
If an automation is used as your Welcome Message and is not sent after clicking the Get Started button (although it’s enabled in your account), try refreshing permissions — you can do it by clicking the Refresh Permissions button in the channel settings.
Default Reply is not sent
If your Default Reply is not sent, check if it’s enabled and how often it’s set to fire. If everything's set up properly and the default reply is still not triggered, refreshing permissions may also help.
Main Menu doesn’t react to clicks
Main Menu doesn’t react to clicks? Probably, it’s a permissions issue, too. Try refreshing them before anything else.
Keyword automation
An automation that’s attached to a Keyword will not be sent if the keyword trigger is disabled. And of course, don’t forget about the magic Refresh Permissions button.
Sequence message is not arriving
You’re subscribing yourself to a Sequence and its message is not arriving? Make sure it’s activated, and you haven’t been subscribed to the sequence before — if you've tested this sequence, you're already subscribed to it and won't receive its messages again. Just try unsubscribing yourself from the sequence and subscribing back to it — this should restart the sequence for you.
Automation connected to a trigger is not sent
If you’ve set up a Trigger and your contacts don’t receive the automation connected to it, check if the trigger is active and make sure it’s set up correctly. The guides for each trigger can be found in the Help Center.
If neither of these troubleshooting steps helps you, don't hesitate to contact our friendly support at any time.
Can't open an automation
Try logging into Manychat in another browser or Incognito mode. If you can open the problematic automation in another browser, then clearing the cache and cookies on your device can solve the issue.
If you're still unable to open the automation, contact the Manychat Support Team.
How can I stop an automation that was already sent?
Generally, once an Automation has been sent, the main method to stop it is by deleting it. Open the automation, click Delete, then go to the trash folder and Permanently delete it. Also, if the automation contains a smart delay, you can change the steps that come after the node following the smart delay. These modifications will be applied to contacts once the smart delay runs out for them. If you’ve sent the automation using broadcast, it can not be changed at all as the sent broadcasts cannot be deleted.
Automation stops after a button is clicked
First, try refreshing permissions in the channel settings. Also, make sure that the automation in which the issue occurred is published. Try running the automation on your side to see if the issue occurs for you. If you can not recreate the issue, check the Live Chat conversation with the contact who experienced the issue and then compare it with yours.