How to remove an Instagram account from Manychat

Removing an Instagram account from Manychat is a straightforward process, but it’s important to do it correctly to prevent any interruptions in your workflows.

Here are the two common scenarios where removing Instagram from Manychat may be necessary:

• You want to replace the currently connected Instagram account with a different one
• You no longer have access to the Instagram account, but it’s still connected to your Manychat workspace

You want to replace the current Instagram account with a different one

⚠️ Important: Removing the page will permanently delete all Instagram contacts linked to this account from Manychat.

1. Open Settings and select Instagram from the list of channels.
2. Scroll to the bottom of the page and find the Remove Instagram Account from Manychat section.
3. Click Remove.
4. In the confirmation pop-up that opens:
   • Check both boxes confirming that by removing this Instagram account, you’ll also be removing all the Instagram contacts associated with it.
   • Type Remove in the text field.
   • Click Confirm.

You no longer have access to the Instagram account, but it’s still connected to your Manychat workspace

If you no longer have access to the Instagram account but it still appears in your Manychat workspace, you can fix this by leaving the Manychat account it’s connected to.

1. Open Settings and go to the General tab.
2. Scroll to the bottom of the page and click Leave to remove yourself from the account.

Once you’ve left, the account will no longer appear in your list of Manychat accounts.

⚠️ Important: If you’re the account owner, you must transfer ownership to another admin before you can leave the account. Until ownership is transferred, the Leave button will remain grayed out.

Disable the Instagram account to temporarily pause the Instagram channel

If you want to temporarily pause your Instagram channel and all related automations, you can disable the Instagram account instead of removing it temporarily. Disabling the channel will not delete your contacts or automations.

To disable the Instagram channel:

1. Open Settings and select Instagram from the list of channels.
2. Scroll to the bottom of the page and find the Disable Instagram Channel.
3. Click Disable.
4. Confirm your decision by clicking Disable in the pop-up that appears.

You can reactivate the Instagram channel at any time by following the same steps and clicking Enable instead.