If you’re having trouble signing in to your Manychat account, don’t worry - most login issues can be resolved quickly. This article explains the most common error messages, what they mean, and how to fix them.
If you’re looking for more information on signing up, logging in, or managing your Manychat account, check out this article.
Error: "A Manychat account for this sign-in option does not exist. Please try another sign-in option or sign-up"
This error means that the sign-in option you chose is not linked to any Manychat account.
How to fix it:
- Try signing in with your Facebook profile, which is the most commonly linked option.
- If you have more than one Facebook profile, log into each one directly on Facebook first, then attempt to sign in to Manychat. Repeat until you access the correct account.
Error: "Authentication failed"
This error usually occurs when antivirus software, most often Kaspersky, blocks the connection to Manychat.
How to fix it:
- Temporarily disable your antivirus protection when signing in.
- Turn off Kaspersky Protection browser extensions.
- Turn off Kaspersky VPN.
Troubleshooting email sign-in issues
If you’re having trouble signing in with your email, use the steps below to resolve common email sign-in issues.
I didn’t receive the sign-in link
Try these steps:
- Check your spam or junk folder.
- Make sure you entered the correct email address. Check for typos and extra spaces.
- Click Resend link, then complete the CAPTCHA again. Your email address will be pre-filled on the email entry screen. Wait a short time for the new email to arrive.
- Make sure you’re not using a temporary or disposable email address. Manychat might block these addresses, so a sign-in link won’t be sent.
- If you requested several links in a short period, wait a few minutes before trying again.
"Too many sign-in attempts. Please wait a few minutes."
You’ve reached the temporary limit for sign-in attempts or sign-in link requests. Wait a few minutes, then try again.
“This email can’t be used to sign in.”
The email provider or domain isn’t supported for sign-in. Try using an email address from a standard provider, such as Gmail or Outlook.
“Your link is no longer valid.”
The sign-in link may have expired, already been used, or been replaced with a newer link. Click Request new link to receive a new one.
“No account found for this email.”
Manychat couldn’t find a profile with this verified email address.
Make sure you’re using the email address saved on your Manychat profile. If you don’t have a profile yet, sign up instead.
I see “Verify it is you” when I use a sign-in link
If you created your Manychat profile with Google, Facebook, or Apple, you may need to verify your identity the first time you sign in with email.
- Open the sign-in link sent to your email.
- On the Verify it is you screen, select a sign-in option connected to your Manychat profile.
- Sign in to the connected Google, Facebook or Apple account.
- Complete the verification.
You have five minutes after opening the sign-in link to complete verification. If the link expires, request a new one.
If you’re signed in to the wrong Google, Facebook or Apple account, switch to the correct account and try again. Several unsuccessful attempts may temporarily limit further sign-ins.
After you complete verification, you can use email sign-in for your profile.
Profiles connected only to Telegram
If your Manychat profile is connected only to Telegram, use Telegram to verify your identity.
When you sign in on the web, the Telegram link may not open if the Telegram desktop app isn’t installed.
Telegram authorization is the only available sign-in option for profiles connected only to Telegram.
I have a profile, but the sign-in link says it doesn’t exist
Manychat sends the sign-in link to the verified email address saved on your profile. This address may be different from the email address connected to your Google, Facebook or Apple account.
For example, you may have created your profile with work@gmail.com and later changed the email address saved in Manychat to personal@email.com. In this case, request the sign-in link using personal@email.com.
If you’re not sure which email address is saved on your profile, sign in with your original Google, Facebook, or Apple account and check your account settings.
If you created your profile with Google, Facebook, or Apple but didn’t verify an email address, Manychat can’t match your profile to a sign-in link. Sign in with the original sign-in option first, then verify your email address in your account settings.
I signed in with the wrong Google, Facebook, or Apple account
Sign out of the current Google, Facebook, or Apple account, then sign in with the account connected to your Manychat profile. You can also request a sign-in link by email.
For security reasons, Manychat doesn’t identify which sign-in option is connected to your profile.
“We couldn’t sign you in with this sign-in option. Try another sign-in option, or use your email to get a sign-in link.”
The sign-in option you selected isn’t connected to your Manychat profile.
Try another sign-in option connected to your profile, or request a sign-in link by email. For security reasons, Manychat doesn’t identify which sign-in option is connected to your profile.
Still can’t log in?
If these steps don’t resolve your issue, contact the Support Team: Submit a request using this form.
Our team will review your case and help you regain access.