This article will help you troubleshoot and resolve issues when you can’t log in to your Manychat account.
If you’re looking for more information about signing up, signing in, or managing your Manychat account, please check out this article.
Error: “A Manychat account for this sign-in option does not exist. Please try another sign-in option or sign-up”
If you encounter the error “A Manychat account for this sign-in option does not exist. Please try another sign-in option or sign-up” while signing in, this indicates that the sign-in option is not yet linked to any Manychat account.
Try signing in using your Facebook profile, as it is the most common sign-in option. If you have multiple personal Facebook profiles, log into each one on Facebook first, then try signing into Manychat. Repeat this process until you successfully log in.
Error: “Authentication failed”
The “Authentication failed” error occurs when your antivirus software interferes with the connection to Manychat. This issue is commonly associated with Kaspersky antivirus.
To resolve this issue and successfully log in, please try the following steps:
- Temporarily turn off your antivirus protection. Ensure it is turned off when you attempt to log in. You can find instructions for both Windows and Mac.
- Turn off Kaspersky Protection browser extensions.
- Turn off Kaspersky VPN.
If you still can't log in to your Manychat account, you can submit a ticket to the Support Team via this form.
How to submit a ticket if you can't log in
If you can't log in to Manychat, you can submit a ticket to the Support Team via this form.