Short answer: Yes. And we’re happy to say that you’re safe!
Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.
But let’s talk about what that really means.
| TL;DR: Manychat is Meta-approved, but Meta plays by its own rules. We help you work within those rules, but we can’t break them for you. |
“Meta Business Partner” might sound like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.
Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagged in the first place.
As an official Meta Business Partner, we meet with their product team weekly. We’re not just another tool that hopes for updates; we’re actively involved in platform innovation and issue resolution discussions. That means when things change, we know immediately and work fast to help you stay compliant.
Why do some users get flagged or banned?
Meta has automated systems that detect spammy behavior. Even if you’re using an approved tool like Manychat, their system might flag you if you push Instagram’s limits too hard. The most common triggers are:
- Too many automated messages too quickly (think: sending DMs like a spam bot.)
- Aggressive public comment automation (especially if they look like copy-paste responses.)
- Running multiple Instagram accounts with overlapping behaviors.
From day one, Manychat has been about helping businesses connect with customers in meaningful ways. Since 2015, you’ve been part of our journey to transform businesses’ communication. And as our customers, you drive everything we build.
What we at Manychat can do (and what we can’t)
✅ Help you stay compliant with Meta’s latest policies so you don’t get flagged in the first place.
✅ Provide best practices for automations that keep you under Meta’s radar.
✅ Escalate cases to Meta if an issue seems like a mistake (but the final call is always theirs).
🚫 We can’t reverse bans or account restrictions — Meta holds that power, not us.
🚫 We can’t override their spam detection system, even if you use Manychat properly.
How to avoid trouble
We’re working with our Meta contacts to develop clearer guidelines and best practices for using Manychat safely and avoiding the dreaded “Your Account Has Been Restricted” message. Stay tuned for updates.