AI Goals allow AI to keep the conversation going after it responds to a comment or answers a question, guiding users toward specific objectives. You can set goals such as sending a link to drive registrations, asking for a follow, or capturing leads.

⚠️ This feature is currently available only for the Instagram channel and requires an active paid plan with the Manychat AI add-on. The Manychat AI tab is visible only to users with an Admin or Editor role on the account.

To use this feature, make sure Manychat AI Replies or Manychat AI Comments is active.

There are three AI Goals available: 

• Share a link: Send users a link to promote sign-ups, purchases, or any key page.
• Grow followers: Encourage users to follow your page or profile to expand your audience.
• Capture leads: Collect contact information to identify and qualify potential customers.

You can run up to three goals simultaneously. AI will work to achieve all of them, but you can prioritize your objectives by going to the Skills tab and dragging them into your preferred order.

Setting up AI Goals

You can set up AI Goals from the Skills tab by selecting the relevant scenario. 

1. Click on Manychat AI in the sidebar and switch to the Skills tab.
2. Locate the AI Goals section.
3. Click on the AI Goal you’d like to set up.

Share a link

AI sends your link in a DM when triggered by Manychat AI Replies or Manychat AI Comments.

To set it up:

1. Click on Manychat AI in the sidebar and switch to the Skills tab.
2. Locate the AI Goals section.
3. Click on the Share a link.
4. Insert the link you’d like to promote.
5. Describe what this link contains.
6. Press the Generate Message button to review the message AI will send to contacts.
7. If you don’t like the generated message, you can edit it manually or create a new one by pressing the Try Another Message button.
8. Once you are happy with the message, click Next.
9. Click Go Live to enable the goal.
10. You can turn the goal on and off by using the corresponding toggle.

Grow followers

AI checks if a user is following you. If they’re not, it automatically suggests following your page after being triggered by AI Replies or AI Comments.

1. Click on Manychat AI in the sidebar and switch to the Skills tab.
2. Locate the AI Goals section.
3. Click on the Grow followers.
4. Review the message generated by AI and customize it if necessary.
5. Once you are happy with the message, click Next.
6. Click Go Live to enable the goal.
7. You can turn the goal on and off by using the corresponding toggle.

Capture leads

AI collects contact information after being triggered by AI Replies or AI Comments.

1. Click on Manychat AI in the sidebar and switch to the Skills tab.
2. Locate the AI Goals section.
3. Click on the Capture leads.
4. Click on the Select Info button.
5. Select system or custom user fields to which the information will be saved. AI will generate questions based on the field’s type and name.
6. Add an explanation for the contact on why you are collecting their information.
7. If a person doesn’t want to share the information, you can assign the conversation to a team member or a group by activating the Assign to a person toggle and selecting a team member to handle the conversation.
8. Click Next to continue setup.
9. Choose how AI will finish the conversation. There are four options available:
   • Skip: choose this option if you don’t want to do anything after the data is collected.
   • Send a message: you can write a message to the contact and attach a button with a link to it.
   • Trigger an automation: AI will trigger a selected automation.
   • Assign to a person: AI will assign a conversation to a selected team member or a group.
10. Once you are happy with the setup, click Next.
11. You can preview the AI follow-up by clicking the Try the Preview button.
12. Click Go Live to enable the goal.
13. You can turn the goal on and off by using the corresponding toggle.

If you have any feedback about Manychat AI, please reach out to us using this form, we’d love to hear your thoughts!