Let AI handle customer questions across your DMs and comments automatically. Using the information stored in your Knowledge library, AI can understand your business context and provide accurate, relevant answers instantly. This feature helps you create a centralized AI assistant that knows your brand, responds quickly, and scales your customer communication effortlessly.

⚠️ This feature is currently available only for the Instagram channel and requires an active paid plan with the Manychat AI add-on. The Manychat AI tab is visible only to users with an Admin or Editor role on the account.

⚠️ Note: Manychat AI is currently in beta. Some capabilities are limited as we continue learning, improving, and developing the next iteration of the feature.

Setting up AI Replies

You can set up AI Replies from the Skills tab by selecting the relevant scenario.

Click on Manychat AI in the sidebar and switch to the Skills tab.
Locate the AI Replies section and click on it.
To set up AI Replies, you can either add a link to a page containing the information you want AI to use for its responses or enter the text manually.
Once you’ve added the information, click Save to apply the changes.
Click the Turn On AI Replies button to continue the setup.
Alternatively, click Review to add another Knowledge entry or edit an existing one.
Next, set up how AI will handle questions in DMs and comments. If AI can’t answer a question, you can have it assign the conversation to a real person by selecting the Assign to a person checkbox and choosing a team member or group.
You can preview how AI responds to incoming questions using the Preview chat window.
Click on the Go Live button to enable AI Replies.
You can turn the scenario on and off by using the corresponding toggle.