Whether you're looking for self-service resources, quick answers, or direct assistance, Manychat offers several ways to get support. You can explore the Help Center for detailed guides and articles, chat with our Help Center bot for instant solutions, connect with fellow users in the Manychat Community for tips and advice, or reach out to our Support Team for personalized help. Read on to learn more about each option and find the support you need.
Option 1: Search the Help Center
The Manychat Help Center contains a wealth of knowledge that can help you find your answer, whether you are creating your first automation or want to know how to use system fields in your Instagram automation.
Simply type your question or keywords into the search bar on any Help Center page to quickly find the answers you need.
Option 2: Chat with our Help Center bot
Our chatbot is here to help! It aggregates all Help Center articles and provides quick and accurate solutions to your questions. Just click Get help in the Help Center header to open the chat and choose your preferred language.
⚠️ Note: You'll need to log in to see the Get help button and access the bot. If you open the Help Center directly from the Manychat interface, you'll be logged in automatically:
Option 3: Ask the Community
The Manychat Community is an engaged group of product experts who know the ins and outs of Manychat. It’s also the place where enthusiasts come to learn more and get help with their questions.
Option 4: Contact the Manychat Support Team
⚠️ Important: Email support is available to Pro and Elite customers as part of Manychat’s pricing tiers. Free plan users have limited access to email support.
If the previous support options haven't resolved your issue, you can submit a ticket to the Manychat Support Team. Please note that you'll need to be logged in to access the ticket submission form.
Once you're on the next screen, select the category that best describes your request.
Then, fill out the request form and click Submit. To ensure we can resolve your issue as quickly as possible, provide as much detail as you can.
How to submit a ticket if you can't log in
If you can't log in to Manychat, you can submit a ticket to the Support Team via this form.