The Start Automation step allows you to guide your contacts seamlessly to another automation. In this article, we’ll walk you through how to use the Start Automation step to streamline your workflows effectively.
How to set up a Start Automation step
To add a Start Automation block, click on the round button in the upper-right corner of the screen or double-click any empty space in the Flow Builder. Then, select the Smart Delay block from the list:
Select the automation you want to use from the list by clicking Click to Select Automation, then click the Pick This Automation button.
Next, connect the Start Automation block with the preceding content and select the action or step that will follow after the content in the Start Automation step is completed. To do this, click the step's connection dot and drag the line to the next step:
⚠️ Note: An automation connected through the Start Automation step will send all the messages before returning to the initial automation. However, it will not pause to wait for the contact’s input on messages with buttons or quick replies.