The Greeting Text is an essential feature that allows you to create a great first impression with your users. It is one of the first things people see when they click the Message button on your Facebook page.
Displayed right above the Get Started button in the chat window, it’s visible to everyone before they even start a conversation with your page. This makes it an excellent opportunity to provide a quick, engaging summary of your page’s specifics or your account’s functionality.
In this article, we’ll walk you through the simple steps to create your Greeting Text in Manychat.
Let’s dive in!
How to set up the Greeting Text
To set up your Greeting Text, navigate to Settings > Messenger > Greeting Text. Type your message in the provided text box, then click the Save button below to apply your changes.
If you'd like to preview how it looks, just click the See how it looks button beneath the text box.
Limitations and troubleshooting
Limitations
The Greeting Text is limited to 160 characters and can include variables and emojis.
Troubleshooting
If you cannot publish the Greeting Text
First, pay attention to the error message that appears. If it indicates that you lack the necessary permissions, ask another page Admin to grant you the necessary rights (only Admins with full control can publish the Greeting Text).
If you're already an Admin with full control but still encounter the issue, try refreshing the Permissions of your Manychat account through the Help button, as outlined in this article.
If you are encountering any other issues with the Greeting Text, please contact our Support Team.