In this article, you will learn how to set up the AI Flow Builder assistant in Manychat - a virtual assistant that helps you quickly create automation based on your business needs. After a brief chat with the AI, you'll receive customized automation recommendations that align with your goals.
⚠️ Note: The feature is available for Instagram, Messenger, WhatsApp, and Telegram channels.
How to access and use the AI Flow Builder assistant
Step 1: Open the Flow Builder
Open the Automation tab and create a new automation by clicking the New Automation button.
Step 2: Engage with the AI Flow Builder assistant
At the bottom of the screen, you will find the Create with AI chat window.
Start typing in this window, and you will see the welcome message from the AI assistant.
Step 3: Describe your business
The AI will request some information about your business: "Hi there! Tell us a bit about your business first so we could recommend the best automation suitable to your needs."
Provide a brief description of your business. For example: "I run an online store that sells eco-friendly products."
Step 4: Define your goals
The AI will ask: "What are your primary goals with Manychat? Are you looking to generate more leads, engage with customers, or perhaps schedule appointments more efficiently?"
Choose one or more goals from the provided options, or write your own. For example: “I want to generate more leads and engage with customers.”
Step 5: Select the channel for the automation
The AI will ask you to select one of the available channels where you want to set up the automation.
You can either choose Instagram, Messenger, WhatsApp, or Telegram.
Step 7: Select the automation template or create your own
The AI will offer some automation templates based on the information you provided: “Based on what you've shared about your business and your goals, here are some options that might work well for you. Please choose the one that fits your needs best.”
- Reply with a link: Share links to free resources, ebooks, website content, or promotional links.
- Collect contact’s data: Collect user information (name, email, phone number) through automated conversations.
- Grow email list: Encourage users to subscribe to email lists in exchange for valuable content or offers.
- Automate appointment booking: Automate registering users for events, calls, webinars, or appointments.
- Answer FAQ’s: Automate responses to common questions and provide basic customer support.
- Engage with a quiz: Engage users by inviting them to participate in a fun and interactive quiz that provides immediate feedback.
- Other: Create a tailored automated conversation to fit your unique business needs, from lead generation to product recommendations.
Step 7: Select the trigger for the automation
Choose how you’d like the contacts to trigger the created automation. Available triggers will vary depending on the selected automation channel.
Step 8: Generate the automation
After you define your goals, the AI will take up to 30 seconds to generate an automation tailored to your needs.
A confirmation message will appear. Click on the Use Automation button to add the automation to your account.
If the automation is not a perfect match, you can:
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- Use the automation and make adjustments directly in the Flow Builder.
- Click the Back To Chat button and provide additional details in the chat to improve the automation.
- Start from scratch by clicking Start from Scratch
Best practices for using the AI Flow Builder assistant
- Provide clear business descriptions: Give a concise and clear description of your business to help the AI understand your specific needs.
- Define specific goals: Clearly state what you want to achieve, whether it's generating leads, booking appointments, or increasing engagement.
- Review and customize: After generating the automation, review it in the Flow Builder and customize it to match your requirements perfectly.
- Test before publishing: Ensure your automation flows as expected by testing it with your audience before publishing it live.
- Iterate based on feedback: Gather user feedback and refine the automation to improve user experience and engagement.