Having your Facebook page blocked can feel like hitting a roadblock, but there’s no need to panic. Whether you're a business owner or just trying to stay connected with your audience, it's important to understand why this might happen and what you can do to fix it.
In this article, we’ll break down the most common reasons your page might get blocked and guide you through the steps to appeal and recover it.
Top reasons your Facebook page might get blocked
Improper use of Facebook message tags
|
Note: Meta is deprecating the
Message Tags feature
on Messenger on Monday, February 9, 2026. After
this date, Message Tags
will no longer be available in Manychat.
Our team is actively working on a replacement solution. We will continue to share updates and notify you once the new solution becomes available. |
Facebook Message Tags allow you to send messages outside the standard 24-hour window, but only for very specific use cases. Misusing these tags is one of the most common reasons a Page may be blocked.
If your Page has been affected, pause all active automations that use message tags (including all non-standard tags), then review and update your automations before reactivating them.
💡 Best Practices for Message Tags
Message Tags must be used strictly for approved scenarios. They cannot be used for:
- Regular or ongoing messages
- Weekly or routine updates
- Promotional or marketing content
Using them incorrectly may result in restrictions or Page blocks.
For a clear breakdown of which tags are allowed and what they can (and cannot) be used for, see Meta’s official documentation: Send API – Message Tags.
To continue engaging your audience while staying compliant, consider using these alternatives once the 24-hour messaging window has passed:
You can also explore our own guides to learn how to use message tags correctly and avoid common mistakes.
Violations of community standards
This is another common reason why a Facebook Page may be blocked.
It’s important to ensure your Page only sends messages to contacts who expect to hear from you. Some users may not anticipate certain automated messages from your business, consider them unwanted, and choose to report or block your Page. When multiple users report your messages, Facebook may take action and restrict your Page.
How to check your Page status:
- Open your Facebook Page.
- Click your profile picture in the top-right corner.
- Select Settings & privacy, then click Settings.
- In the sidebar, select Page setup.
- Click Page status to view any restrictions or policy notifications.
If you see a message stating: “A message sent from your page goes against our community standards or pages, groups and events policies.” keep in mind that this does not always relate to Manychat automations. The warning may also reflect other activity on your Page, such as posts or interactions made directly on Facebook.
To learn more about Facebook’s rules and how to stay compliant, refer to the official Facebook Community Standards.
Additional common reasons
Here are some additional common reasons why your page might get blocked.
- Sending promotional messages outside the 24-hour rule, including broadcasts and sequences with a primary focus on sales or containing links.
- Using Messenger to promote "flash sales," "fire sales," or any type of sale.
- Sending messages that are reported as spam by contacts or have a high block rate.
- Failing to comply with Facebook’s terms and policies.
How to check Facebook Page warnings and restrictions in Manychat
In your Manychat account, you can check any warnings, blocks, and unblocks related to your Facebook Page by navigating to the correct section. Just follow these steps:
- Log in to your Manychat account.
- Go to Settings in the sidebar.
- Open the Logs tab.
- Click Facebook page restrictions.
Here, you’ll see all activity related to warnings, blocks, and unblocks for your Page.
The appeal process: how and where to regain access to your page
To appeal a Page block or get help from Facebook support directly, use the following resources:
💡 Important: Manychat cannot unblock your Page. Only Facebook can review your case and restore access.
Best practices to keep your Facebook page secure
When using Messenger, adopt a conversational tone similar to how you would communicate with close friends or family. Approach your messages thoughtfully and engagingly.
💡 Tips for effective messaging:
- Avoid direct sales pitches like, “Hey, I have this product. Interested in buying?” Instead, craft interactive messages that spark interest in your products or services.
- Embrace content marketing. Use Manychat to provide contacts with valuable information about your offerings. Make interactions informative, enjoyable, and personalized.
- Assist customers effectively. Engage individuals who may have questions or concerns before making a purchase. Hard-sell tactics are ineffective in Messenger and may increase the risk of your page being blocked.
- Avoid sending direct links to your online store or promotions in the initial message. Begin by asking relevant questions and wait for a response before introducing promotional content.
- Follow Facebook’s terms and policies by initiating organic conversations first. This ensures your interactions appear genuine and helps prevent your page from being flagged for spam.