Quick Reply Buttons provide an efficient and user-friendly way for your contacts to interact with your account, streamlining the conversation process. These interactive elements offer a smooth transition between user responses and automated messaging, enhancing overall engagement.
In this article, we'll cover the following key aspects of Quick Reply Buttons:
- What are Quick Reply buttons and how are they different from regular Buttons
- How to set up Quick Replies in your automations
- Limitations and troubleshooting
What are Quick Reply buttons and how are they different from regular Buttons
Both Quick Replies and regular Buttons are often used for simple, conversational interactions, providing a streamlined and engaging way for users to continue the communication without the need to type lengthy responses.
Here’s a breakdown of how Quick Reply Buttons differ from regular Buttons:
The simplicity of Quick Replies makes them ideal for guiding users through straightforward decisions or actions. They reduce friction in the conversation and ensure users feel that their interaction is intuitive and fast.
How to set up Quick Replies in your automations
Quick Replies are currently available only for Facebook and Instagram. In this article, we will use Messenger as the primary channel to demonstrate their setup and functionality.
These are available in message nodes that contain a Text block. You can easily add them while editing your automation inside the Flow Builder or when creating a new one. Simply click the "+ Quick reply" option and enter the choices you want to offer.
Once a Quick Reply is added, it can be linked to various steps, including messages, actions, conditions, randomizers, and smart delays. The screenshot below illustrates these connections, and you can find a detailed description of each option here.
You can also add an icon image for each Quick Reply, which will be displayed before the button name, making the options more visually engaging.
Once everything is configured, the Quick Replies will be displayed to the user as shown below.
After configuring the Quick Replies and linking each option to its corresponding steps, you can further customize their behavior by accessing additional settings.
Click the gear icon next to the Quick Replies to reveal two options: “Follow up if contact hasn’t engaged” and “Retry if reply isn’t a Quick Reply”, allowing for enhanced interaction control.
Follow up if contact hasn’t engaged—This option enables automatic follow-up if the contact does not select a Quick Reply within a specified time frame (up to 24 hours). You can define the delay in seconds, minutes, hours, or days to ensure timely engagement.
Retry if reply isn’t a Quick Reply—This option resends the message with Quick Replies if the contact responds with an unrecognized message or action outside the current Quick Reply options, such as interacting with the Main Menu instead or typing something else. This option allows up to five retry attempts.
By carefully configuring each Quick Reply and linking it to the appropriate steps, you can guide users seamlessly through your flow while maintaining engagement. With additional customization options, such as follow-ups and retry settings, you can ensure an optimal user experience.
Start implementing Quick Replies today to enhance your automation’s efficiency and improve customer interactions.
Limitations and troubleshooting
A Text block cannot contain both regular Buttons and Quick Replies simultaneously. To use Quick Replies, ensure that the Text block does not include any regular Buttons.
If you're encountering any issues with the Quick Replies, please contact our Support Team.