This article explains how to use Manychat to automate direct messages and drive engagement and conversions on TikTok. It covers key features and setup instructions and answers questions you may have.
How to create a TikTok automation
Connect your TikTok account to Manychat
Check out this detailed guide to walk you through every step of connecting your TikTok account to Manychat.
⚠️ Note: currently, only TikTok business accounts are supported. If you’re using a creator or personal account, you’ll need to switch to a business account to access this feature.
Create your first automation
You can start from scratch by navigating to the Automation tab. Click + New automation and then select a TikTok Message trigger to start building an automation:
💡 You can also convert an existing published automation created for another channel.
Test and launch
Preview your automation, run tests, and when you're ready, go ahead and publish it!
Key features
Keyword triggers
By setting up specific words or phrases as triggers, you can automate responses or actions based on what users send.
Flow builder
Flow builder is a visual tool that allows you to create automated conversations and interactions for all your messaging channels, now including TikTok. For more information on creating an automation, please refer to the article How to build a Manychat automation.
Welcome message
Create a default message that greets users when they enter your DMs. You can also use the welcome message to instruct them to send you a specific keyword depending on the type of query.
To set it up, go to Settings > TikTok:
The welcome message will appear for new contacts when they open a chat with you on TikTok, before they send their first message:
💡 Once chat history is deleted, the welcome message will reappear again.
Default reply
Ensure every message gets a response. Set up a Default Reply to automatically handle messages that don’t match any of your Keywords.
To set it up, go to Settings > TikTok:
Suggested questions
Pre-configure frequently asked questions and proactively answer them. Suggested questions provide a way for users to start a conversation with a business with a list of frequently asked questions or discussion topics.
⚠️ You can create up to three suggested questions.
To set it up, go to Settings > TikTok:
💡 Please note that both the welcome message and suggested questions will appear for new contacts when they open a chat with you on TikTok, provided both are enabled simultaneously, before they send their first message:
💡 Once chat history is deleted, the suggested questions will reappear again.
Live Chat
The Live Chat feature allows you to manage and respond to TikTok messages from within Manychat. You can also add agents and assign chats to them for managing high-ticket items.
Convert existing automations
If you have existing automations for Instagram or WhatsApp in Manychat, you can convert the same flow to TikTok and just make a few edits instead of starting from scratch. For more information, please refer to the article How to convert automations across various channels with Automation Converter.
Troubleshooting and support
Keep in mind that our TikTok offer is still in beta. It features a focused set of functionalities that will be continuously refined with your feedback.
If you experience issues such as content not sending or settings not saving, try refreshing your permissions first. TikTok can unexpectedly lose the connection to your page permissions. To fix this, go to Settings > TikTok and click Refresh Permissions:
If you encounter any issues during the Beta, you can join this Manychat community private group to get help and share feedback: Join TikTok beta community.
Frequently Asked Questions (FAQs)
Is this available for everyone?
Anyone with a TikTok business account can start setting up automations using Manychat, except for those based in the EU, UK, and US. We’re working with the TikTok team to make this available soon.
Is there an extra cost for using TikTok on Manychat?
No, there are no additional fees for using TikTok in addition to other channels on Manychat. The scaled pricing based on contacts will still apply.
Can I link multiple TikTok accounts to Manychat?
Currently, you can only link one TikTok account per Manychat account.