Manychat offers you three different ways to connect a WhatsApp number, giving you the flexibility to choose what works best for your business:
- Transfer your own WhatsApp number
- Create a new WhatsApp number
- Connect your WhatsApp number with Coexistence [BETA]
To make your decision easier, we’ve put together a detailed comparison table outlining the pros and cons of each method. Simply analyze what fits your business needs best, and get started with your preferred setup.
Important general guidelines
Before you begin, here are a few key points to keep in mind—these general rules apply to all connection methods:
- Your chat history will not transfer to Manychat.
- WhatsApp Business App features (e.g., contact lists, voice messages, audio calls, group messaging) will be lost upon connection.
Manychat uses Cloud API
Manychat connects to WhatsApp through Meta's Cloud API, enabling seamless automation and integration with the Manychat platform. If you're using the coexistence setup, your number is connected to both the Cloud API (via Manychat) and the WhatsApp Business App.
| Connection method | Pros | Cons |
| Migrate your own WhatsApp number to Manychat | - Continue using your existing number. - Maintain brand consistency - Get access to the WhatsApp Business API, allowing for greater automation and analytics. |
- WhatsApp Business App access will be lost; the app will stop working with this number after connection. - Country restrictions: certain countries are not eligible to use the WhatsApp Business Platform (see the list of restricted countries). |
| Purchase a new number through Manychat | - Get a dedicated business number exclusively for WhatsApp. - No interruptions—keep your personal and business communications separate. |
- Additional monthly cost for purchasing a new number. - One-time use only. Once disconnected, you can’t connect them again or use elsewhere. - If you have existing customers, you’ll need to notify them of your new number to ensure smooth communication. |
| Connect with Coexistence: Use both WhatsApp Business App and Manychat | - Continue using your existing number while benefiting from Manychat automation. - Maintain brand consistency. - Enjoy the best of both worlds—Manychat’s automation plus the WhatsApp Business App experience. |
- Unsupported in certain countries and regions. List of unsupported countries. - Some WhatsApp Business App features will be unavailable after connection (see the feature comparison table). |
By reviewing this table, you can determine which connection method best suits your business needs and move forward with the setup.
Why connect to Manychat?
Integrating WhatsApp with Manychat unlocks powerful features to streamline your communication and boost efficiency:
- ✅ Automate lead qualification – Capture and qualify leads effortlessly, saving time and improving conversion rates.
- ✅ Seamless business integration – Connect WhatsApp with your CRM, email marketing, and other business tools.
- ✅ Instant FAQ responses – Provide automated answers to common customer questions, improving support speed and satisfaction.
- ✅ Centralized & secure communication hub – Manage all WhatsApp conversations in one organized, secure place for better customer engagement.
Take your WhatsApp strategy to the next level with Manychat and enjoy a smarter, more efficient way to connect with your audience!
Verify your WhatsApp Business account
Want to build trust and credibility with your audience while unlocking the full potential of your WhatsApp Business account? Verification is key! Without it, you may face limitations—for example, if your Display Name isn’t approved, your account could be restricted to just 250 conversations per month instead of 1,000 or more.
Verifying your WhatsApp Business account not only confirms your authenticity but also reassures customers that they’re engaging with a legitimate business. A verified account boosts brand credibility, enhances customer confidence, and ensures a smoother, more professional interaction experience.
💡 For information on Facebook verification, please refer to this source.
Ready to get started?
Already made your decision, or need more details on each option? We’ve got you covered! Check out our dedicated articles for an in-depth look at each connection method:
- Transfer your own WhatsApp number
- Create a new WhatsApp number
- Connect your WhatsApp number with Coexistence [BETA]
No matter which connection method you choose, integrating WhatsApp with Manychat is a game-changer. Whether you want to maintain your existing number, get a fresh start with a new one, or enjoy the flexibility of Coexistence, Manychat empowers you with automation, efficiency, and a seamless customer experience.
Still have questions? Please do not hesitate to contact our Support Team.