Manychat Inbox helps businesses efficiently handle customer interactions by automating common inquiries and organizing all messages in one place. This allows teams to focus on the conversations that need a human touch while providing a seamless experience for customers across multiple channels.
💡 With the Inbox plan, you can scale your team beyond the limit of three team members with Live Chat seats, ensuring more team members can actively engage with customers in real time.
Unlike the Marketing Automation plan, which is limited to three Live Chat users, the Inbox plan is designed for businesses that need a larger support or sales team to manage conversations efficiently.
You can learn more about Inbox plan pricing here.
Manychat Marketing Automation and Inbox
Manychat Marketing Automation and Inbox are two distinct plans that can be used separately or together, depending on your business needs.
Manychat Marketing Automation helps you engage customers for your lead generation and marketing campaigns.
Manychat Inbox centralizes customer conversations across multiple channels, allowing your team to provide real-time assistance, close sales faster, and manage inquiries more effectively.
Let’s take a closer look at its features.
Channels
Engage more customers by connecting with them on the platforms they already use. Seamlessly integrate Facebook Messenger, Instagram, WhatsApp, TikTok, Telegram, SMS, and Email to ensure a smooth and accessible communication experience.
Live Chat
Manage all customer conversations from multiple channels in one unified inbox. Grant Live Chat access to as many agents as needed, ensuring smooth team collaboration. Stay connected and respond in real time from a desktop or the Manychat mobile app.
Product Catalog
Create a product catalog within Manychat to simplify the buying process. Share product details and accept payments directly in chat through PayPal or Stripe, making transactions quick and convenient for customers.
Automation Tools
Automate common interactions including Welcome Messages, Default Replies, and Keyword responses to manage inbound traffic efficiently. Reduce repetitive tasks and focus on high-value conversations while keeping your automation streamlined and easy to manage.
Team Management & Conversation Assignment
Organize your agents into groups, assign conversations automatically, and set rules to distribute workload efficiently. Define agent limits to control the number of conversations each team member can handle.
Agent Analytics
Track daily chat volume, monitor agent workload, and analyze response times to optimize your team’s performance. Use key insights to improve efficiency and enhance customer engagement.