In this article, you will learn about Manychat account ownership, including how it is determined and managed. We’ll cover the steps to transfer ownership and options for regaining control of a Manychat account.
Team roles
Your Manychat account includes five distinct user roles, each with specific permissions that dictate access to various sections of the platform. You can learn more about team roles and how to check your Manychat user team role here.
Ownership logic
Manychat account ownership is independent of any connected business account ownership. Being an admin of the business account connected to Manychat does not automatically grant you the Owner or Admin role in Manychat.
The owner of a Manychat account is the person who created it. Ownership can later be transferred to another team member. There can only be one owner of the account at a time.
⚠️ Please note that lacking the necessary permissions for the Facebook Business page in accounts with Messenger or Instagram channels may disrupt automations. We recommend that the Manychat account owner has full permissions for the Facebook Business page. You can check how to grant these permissions here.
How to claim ownership of the Manychat account
If someone else connected your Facebook or Instagram account to Manychat and you want to become the owner of this Manychat account, you have three options:
Option 1: Owner is known and has access to the Manychat account
In that case, you can ask the current Manychat account owner to transfer ownership to you. This can be done in the Settings → Team members, then by clicking Edit → Role → Make owner → Type "Transfer" → Confirm:
Once the ownership has been transferred, the previous owner will become an admin of the account as there can only be one owner per Manychat account.
If you don’t see a team member who should be a new owner, you should invite them to the account first.
Option 2: Owner is not known and/or cannot log into the Manychat account
If you are unsure who the current account owner is or if they can’t log in to transfer the ownership, please contact our Support Team. We will send a confirmation request to the current owner, and upon receiving it, we will be able to proceed with the transfer.
Option 3: Owner is unreachable
If you're not able to reach out to the current owner, or if they don’t confirm the ownership transfer, reach out to our Support Team, providing proof of ownership for the Facebook or Instagram account in question. We will disconnect the account from the current Manychat account, allowing you to connect it to a new Manychat account of your own.
⚠️ Note: Your new Manychat account will not include contacts or any automations from the previous account.
Restoring access to your own Manychat account
If you need to regain access to your own Manychat account but are locked out of your sign-in option, submit a ticket to the Support Team via this form. We’ll verify your ownership and assist in restoring your access.