To upgrade a certain account you're managing in Manychat to the Pro plan, you need to click the blue 'Activate Trial' button on the left panel.
You will be presented with this window then:
Click 'Start Pro For Free', then provide your billing credentials, and hit the 'Pay' button here:
Note that to set a Trial, you will need to enter your credit card data. Also note that once the Trial is over, you will automatically get charged for the following month of Pro subscription!
I can't upgrade my account to Pro
If you're receiving an error when trying to upgrade your account to Pro, make sure that you are an Admin on both the Facebook business page and the Manychat account first and try again.
Common errors when upgrading to Pro:
'Something went wrong on the server. Please try again.'
This error is commonly caused by an admin who tries to upgrade the page to Pro without having billing right on the account. To set up billing rights for your admin account, go to 'Settings' —> 'Users' from the sidebar menu and check the 'Billing' checkbox by your name and you're all set.
'Sorry, we cannot process billing request right now. Please contact our friendly support to proceed'
This error commonly occurs when a payment attempt has been blocked by your credit card or bank (i.e. insufficient funds or a blocked transaction). In this case, please contact your bank or credit card provider for more information on why your payment isn't processing.
'Wrong or already used coupon provided.'
That error indicates that your coupon is no longer valid. Please check the coupon code to ensure it's correct. You won't be able to upgrade your account to Pro with an invalid coupon code. Note that you are an affiliate partner and are using an affiliate coupon – reach out to our Support Team. They will provide you with the code.
'Your card was declined. Please contact our friendly support to proceed.'
This error indicates that your credit card provider declined this transaction on their side. Please reach out to your card provider to address this issue and get clarification on why this payment didn't process.
If you continue to have issues after you've tried resolving any errors with the steps above, please reach out to your Support Team at any time for assistance.