Running into payment issues can be frustrating, but most problems are easy to fix. Below you’ll find common scenarios and steps to resolve them.

Issues with setting up your Manychat Pro subscription

If you are setting up your Manychat Pro subscription and encounter errors like “Your card has been declined” or “Your card was declined. Please try a different card”, follow these steps:

• Clear your browser cache and cookies: this can help resolve any issues caused by outdated or corrupted data in your browser.
• Manually enter card details: if you’re using the autofill option in your browser, try entering the card details manually instead.
• Avoid using the Link at checkout.
• Contact your bank: reach out to your bank to check if the payment is being blocked for security or other reasons. Some banks may restrict international or online transactions.
• Try again: After completing the steps above, attempt to upgrade to Pro or update your billing information again.

Issues with recurrent Pro plan and Wallet payments

If you’re experiencing problems with a monthly charge for your paid plan or Wallet payments, try the following steps:

• Check your balance: Make sure there are enough funds to cover the payment. If your card is in a currency other than USD, keep some extra to account for exchange rate differences.
• Review spending limits: Verify that your card’s daily or monthly limits aren’t preventing the charge. You can check these limits with your bank or in your card account settings.
• Contact your bank: Your bank may block international or online transactions for security reasons. Reach out to confirm whether that’s the case.
• Retry the payment: Go to Settings, switch to the Billing tab, then click Pay Now or use the Retry Payment option in the notification bar to process the payment again.
• Update or change your card: If the payment still fails, update your card details in Billing settings (and avoid using Link at checkout).
• Try a different card: Use an alternative card to process the payment.
• Repeat the payment attempt: After updating or changing your card, click Pay Now in the Billing settings tab or use Retry Payment in the notification bar.

Why did my account switch from paid to Free?

If the system is unable to charge your credit card for the monthly payment, you’ll receive automatic notifications about the failed attempts. If the issue continues, your subscription will expire, and your account will automatically switch to the Free plan.

If you want to stay on the Free plan and stop receiving payment failure notifications, go to Settings, switch to the Billing tab, and click Cancel Subscription.

💡 Tip: If you don’t see the Billing tab, ask the account owner or an admin to grant you billing permissions. They can do this by going to Settings, switching to the Team Members tab, clicking the Edit button next to your name, and turning on the Has permissions toggle.

If you still need help, contact our Support Team.