If you are trying to upgrade to pro or update billing with a new credit card and the system is not accepting it, there are a few reasons why this could happen.
1. Your bank or credit card company blocked the payment because it was flagged. In this scenario, you would have to contact your bank and approve this transaction through them. The transaction could be flagged because it is a foreign transaction or due to extra security from the bank.
2. The card you are trying to pay with has insufficient funds. This often happens, especially with debit cards, so double-check that the card has enough to withdraw.
3. The card information isn't correct or up-to-date. Review the card information and make sure it is correct.
4. You are not the Billing Admin in your Manychat account. You can check it under Settings > Users. A tick should be near your name in the billing column, as shown in the screenshot below. If it's not there, ask the Billing Admin to grant you this role and then try upgrading the account again.
If a payment has failed with a card already in use with your Manychat account, you may need to manually retry the charge.
- Please go to Settings -> Billing section of your Manychat account.
- Once there, please check if you see the 'Pay now' button.
- Click on this button.
If the payment still hasn't gone through, please contact your bank to find out why it is being declined.
Alternatively, you can update your billing details using another card.
After updating the billing details with another card, please go to Settings -> Billing and hit the 'Pay now' button again.
If these steps do not work, don't hesitate to get in touch with the friendly Support team for further assistance!