If you’re facing any issues with payments in your Manychat account, this article offers step-by-step troubleshooting guidance to help you resolve them efficiently.
⚠️ Note: You can only manage billing settings on the website; this option is not available through the mobile app.
Issues with setting up your Manychat PRO subscription
If you are setting up your Manychat PRO subscription and encounter errors like “Your card has been declined” or “Your card was declined. Please try a different card”, follow these steps:
- Clear your browser cache and cookies: This can help resolve any issues caused by outdated or corrupted data in your browser.
- Manually enter card details: If you’re using the autofill option in your browser, try entering the card details manually instead.
- Avoid using the Link at checkout:
- Contact your bank: Reach out to your bank to check if the payment is being blocked for security or other reasons. Some banks may restrict international or online transactions.
- Retry the process: After completing the steps above, attempt to upgrade to Pro or update your billing information again.
PRO Subscription and Wallet payment issues
If you’re facing any issues with a monthly charge for your PRO subscription or Wallet payments
- Ensure there are enough funds to cover the payment. If your card is in a currency other than USD, make sure the balance includes some extra to account for exchange rate fluctuations.
- Verify that your card’s daily and monthly spending limits are not restricting the payment. You can check these limits by contacting your bank or reviewing your card account settings.
- Contact your bank to see if they are blocking the payment for security or other reasons. Some banks may restrict international or online transactions.
- Go to Settings and navigate to the Billing tab, click Pay Now, or use the Retry Payment option in the notification bar to attempt the payment again:
- If the payment still fails, update your card information in the Billing settings without the use of Link at checkout.
- Try using an alternative card to process the payment.
- After updating your card details or using a different card, repeat the process by clicking Pay Now in the Billing Settings or Retry Payment in the notification bar.
Why did my page switch from PRO to free?
If the system is unable to charge your credit card for the monthly payment, automatic notifications about the failed attempts will be sent. If the issue persists, your subscription will expire, and your account will switch to the Free plan.
⚠️ Note: When your subscription expires, it is not automatically canceled unless you cancel it manually. If the system successfully charges your card later, your PRO subscription will be renewed automatically.
If you prefer to keep your account on the Free plan and stop receiving automatic notifications about failed payments, click the Cancel Subscription button:
💡 If you don’t see the Billing tab in your settings, please ask the Manychat account owner or an admin to grant you billing permissions.
They can do this by navigating to Settings → Team Members → clicking Edit next to the team member's name → and toggling Has permissions in the Billing section:
If you have any further questions, feel free to contact our Support Team by submitting a ticket using this form.